In this book awareness on the importance of protection of basic services and allocation of funds in the context of Bishoftu city administration Oromia regional state Ethiopia was elucidated. However, the public at the grass root level and the end user are not informed transparently to request the services and contribute their due shares. Though, the number of education and health services infrastructures have shown dramatic increment in the city, the health services client respondents and the focus group discussion teams claim that it is not in pace with the number of students enrollment and health service seekers, in terms of quality and accessibility. As the notion of public service delivery is comprehensive, this study prioritized its scope to education and health sectors by the guidance of certain principles developed by UN General Assembly (2011:49) such as participation, rule of law, transparency, responsiveness, effectiveness & efficiency, accountability and strategic vision and was applied according to the perspective of the study area.

Hersteller:
Books on Demand GmbH
bod@bod.de
In de Tarpen 42
DE 22848 Norderstedt

Mulatu Kabeta Likassa obtained his BA degree in business administration from Adama science and Technology University 2011. Later he admitted to the school of Graduate studies at Addis Ababa University to receive his MA degree in Management and public policy specialty in public policy in 2013.